Frequently Asked Questions

What items can I have collected from my house or office?

Ecoactiv offers a wide range of items for home collection and recycling.

 

Some popular categories include:
Apple Products, Computers and Tablets, Computer Parts, Monitors, Phones and Other Devices, Printers, Scanners, Consumables, Storage and Memory and Televisions.
You can also arrange for a collection on other items too. Please note that these items may incur a small fee.
Go to letsgo.ecoactiv.com.au/ to see all categories and items.

What information will I receive from my booking?

When you complete your booking, you will see how many kilos of waste you’re keeping out of landfill. You’ll also be emailed a confirmation with important packaging instructions and the connotes (labels) to stick on your packages.

If you booked your collection through the emeals program, you will also receive confirmation that 5 meals will be donated to SecondBite on your behalaf.

Why can’t I throw e-waste in the bin?

Putting e-waste into your rubbish bin or any other receptacle destined for landfill is illegal in both Victoria and South Australia and other states are working towards this ban too. Over 90% of e-waste can be recycled to reclaim precious metals including gold, silver, platinum, tin, copper, nickel, cobalt, zinc and aluminium. Once in landfill toxic chemicals including lead, mercury, cadmium, barium & lithium leach into our soil & waterways causing decades of damage. Besides, now there is an easy way to have it collected from your home and feed people in need at the same time – so why wouldn’t you?

How big of a problem is e-waste?

E-waste is growing up to three times faster than general municipal waste across Australia. It covers a range of items including televisions, desktops, laptops, printers and mobile phones. Globally the amount making its way to landfill is increasing each year and is expected to pass 52 million tonnes per year by 2021. Electronic waste is responsible for 70% of the toxic chemicals found in our landfills and waterways, such as lead, cadmium and mercury. So yes, we’d say it’s a super significant problem – and with this program, we are now collectively all part of the solution!

How do I know the recyclers are reputable?

Ecoactiv prides itself of partnering with 100% on-shore recyclers. They undertake a rigorous assessment and auditing process with each recycler – from receipt of item to destruction and certification.

All Ecoativ recycling providers are certified and comply with Australian and international standards (AS/NZS:5377 and ISO 14001:2015).

Can I track my items?

You can track where your items are in the recycling journey with an Ecoactiv account. Simply use the same email as your booking and create a password and log into the Ecoactiv Platform to track where your items.

Will COVID-19 impact my collection?

To keep staff, customers and the wider public safe, Ecoactiv have increased the safety of their service in light of the COVID-19 pandemic.

Their collection service is still on-going, and their collection team are practising safe pickups, which means they will not be entering home premises and won’t make physical contact with customers. Simply tell them where you will leave your packaged items and they will collect, transport and process them.

Do I need to package up my items for collection?

Yes, every item – big or small – needs to be packaged.

Sending your old or unwanted items to be recycled is different from putting it out on the kerbside for landfill. It is important your item arrives at the recycler intact to maximise its recyclability. In addition, the OH&S of the people handling and transporting your items is a priority and the trucks that your items will be transported in are shared with other people’s parcels… not rubbish!

You will receive instructions on how to separate and / or package your items through or after the booking process in an email. It is important that you read this carefully and follow the packaging and labelling instructions.

Some items can share a box, while others must be separated because they’re either going to go to different processing facilities or are hazardous in nature (e.g. batteries). Larger items, such as a fridge or a TV, will still need to be boxed and sealed.

If you’re uncertain of what to do following from reading the instructions, please email generalenquiries@ecoactiv.com.au and a customer service representative will guide you.